Logistics Coordinator - Routing

Worldwide Express
Full Time
+11 locationsRemote
Posted 13 days ago
Job description
The Logistics Coordinator acts as a central communication point between GlobalTranz, our customers, and our carriers. This entry-level position is a critical role in our organization due to the direct interaction when responding to customer and carrier emails or phone calls to provide required information about our services, gather information from the appropriate stakeholders, and share that information with the appropriate stakeholder.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Answer incoming phone calls in a fast-paced, high-volume contact center
  • Follow through and be proactive with outbound calls to our customers to gather information or provide follow-up
  • Ensure customer freight is efficiently and correctly moving through the routing, tracking, and follow-up processes
  • Updating our systems with any applicable documentation
  • Prioritize and resolve issues using your own initiative
SUPERVISORY RESPONSIBILITIES
  • This position has no supervisory responsibilities.
REQUIRED EDUCATION AND EXPERIENCE
  • High school diploma or GED required
ADDITIONAL QUALIFICATIONS
  • Deep customer service experience preferred
  • Excellent interpersonal and communication skills (verbal and written)
  • Strong computer skills with deep familiarity with internet/web-based applications
  • Contact center experience preferred
  • Solid organizational, multitasking and time management skills
  • Demonstrated timely, consistent job attendance history
  • Professional phone and email skills
  • Strong problem-solving skills
  • Being self-motivated and able to thrive in a fast-paced team environment
  • Excellent follow through with attention to detail
WORK ENVIRONMENT AND PHYSICAL DEMANDS

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing as necessary.

TRAVEL

This position does not require travel.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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