Call Center Representative - Part Time

Glow Networks
Full Time
Remote
From $12 an hour
Posted EmployerActive 2 days ago
Job description

CSR – GENERIC

We are seeking an outgoing energetic Customer Service Representative (CSR) to be a part of our TMP Family. This position is responsible for handling a variety of our top accounts including handling inbound calls, outbound calls, email interactions, chat interactions and social media management. All CSR’s will be responsible for maintaining performance metrics associated with their designated assignments.

REQUIREMENTS:

High School Diploma or Equivalent (REQUIRED)

5 Years Customer Service Experience (REQUIRED)

2 Years Call Center Experience (PREFERRED)

Laptop or desktop (no tablet / Chrome Books or iPads)

Mouse / phone (landline preferred) / High Speed Internet

Quiet work area

QUALIFICATIONS:

  • Enthusiastically assist customers with energy and excitement
  • Answer the phone with a smile
  • Active listening skills to best understand client needs
  • Willingness to work as a strong Team Player
  • Strong interpersonal skills
  • Strong communication skills both verbal and written
  • Comfortable using multiple computer applications at once
  • Complete understanding that this position will require you to be ready and available for entire shift to answer any calls and all Omni Channels
  • Excellent written and verbal communication skills
  • Ability to multi task
  • Punctual with strong time management skills and work ethics
  • Maintain professionalism with all interactions
  • Proficient typing and data entry skills
  • Desire to help others
  • Must be able to adhere to a high level of security standards in accordance with Company policies and practices
  • Willingness to work overtime when needed

Job Types: Part-time, Contract

Pay: From $12.00 per hour

Schedule:

  • Day shift

Experience:

  • Call center: 2 years (Preferred)
  • Customer service: 2 years (Preferred)

Work Location: Remote

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