Airbnb Customer Care Representative

Sutherland
Full Time
Remote
$15 an hour
Posted 30+ days ago
Job description
Job Description:


Airbnb’s mission is to create a world where anyone can belong anywhere. We’re now hiring full-time, remote Customer Service Representatives to support our Airbnb program!

Note: We are currently looking for individuals to work from home in the states of Texas, Oklahoma and New Mexico.

The role:

As a Customer Service Representative, you’ll bring your expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you.

This is the job for you if:

  • You excel at handling customer inquiries of varying types
  • You are an active listener and can leverage probing question skills
  • You have a proven track record for hitting sales targets
  • You can manage and overcome objections for subscribers’ cancellation and suspend requests to assist in reducing churn
  • You bring an enthusiastic personality

What we offer:

  • Competitive pay rate: $15.00/hr
  • An 8 hour per day shift, 5 days per week (anywhere from 6am-12am PST)
  • All technical equipment needed to be successful to work remotely
  • Medical, dental and vision benefits
  • Paid training & PTO
  • Advancement opportunities – 80% of our frontline leaders have been promoted from within
  • Additional pay incentives as well as monthly rewards & recognition programs
  • Employee Discounts
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland



Qualifications:
  • Excellent verbal and written communication skills and are a strong multitasker
  • Driven by solving problems and meeting goals
  • Familiar with Microsoft Office tools
  • Experience in customer service and sales
  • High school diploma or equivalent

Requirements to work from home:

  • A quiet and distraction-free, secure place to work.
  • Excellent Internet connectivity:
    • Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
    • In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
    • Wireless and/or satellite Internet Service Providers are not compatible with our systems.
  • A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

About us:

As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

#SP

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