Virtual Transfer Agent

National Tax Advisory Services
Full Time
Remote
From $15 an hour
Posted Today
Job description

*Remote Work*

*Bonuses*

We are looking for a responsible Virtual Transfer Agents to perform a variety of duties & tasks. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools, like MS Excel and office equipment. If you have previous experience in a call center or in customer service we would love to meet you. Ultimately, a successful Virtual Transfer Agent should ensure efficient and smooth day-to-day operations for our sales teams.

Responsibilities & Duties

  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company’s new products, services and policies
  • Guide callers through the company site or using the products or services
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service

Job Type: Full-time

Pay: From $15.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Overtime
  • Weekend availability

Supplemental Pay:

  • Bonus pay

Experience:

  • Call center: 4 years (Preferred)

Work Location: Remote

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