Manager, Information Technology

Health West Inc
Full Time
Pocatello, ID 83201
Posted 11 days ago
Job description

Are you interested in working with a professional and goal-driven team whose mission is to provide high-quality medical care to underserved communities in Southeast Idaho? If so, we would love to have you as part of our team!

Health West is a family-oriented, flexible culture with an excellent benefits plan, including health, dental, vision, retirement, and so much more! Health West qualifies for the student loan repayment/forgiveness program through the Department of Education and HRSA for eligible individuals. Health West was awarded Idaho Statesman’s top 100 private businesses in the State of Idaho and won Idaho State Journals Reader’s choice awards for Best Place to Work, Best Medical Clinic, Best OB/GYN and Best Non-Profit. We have a competitive salary plan that attracts individuals who want to make a difference in our community and to the people we serve.


Under general direction and supervision of the Chief Information Officer (CIO), plans, organizes, oversees, coordinates, and reviews the activities and operations of the Information Technology Department; coordinates assigned activities with other departments, outside agencies, and the general public; manages the effective use of Health West computer and electronic office automation resources to improve organizational productivity, customer service, and public access to Health West information; designs and develops technical architecture plans; administers and monitors provisions of health West computer contract agreements; acts as a liaison or project manager with contracting agencies; performs related work as assigned.


  • Plan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP).
  • Participate in the development and implementation of goals, objectives, policies, and priorities for the department; recommend within departmental policy, appropriate service and staffing levels; recommend and administer policies and procedures.
  • Continuously monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; assess and monitor workload, administrative and support systems, and internal reporting relationships; identify opportunities for improvement and review with the CIO.
  • Manage and coordinate the workplan for the department; meet with staff to identify and resolve problems; assign work activities, projects, and programs; monitor workflows; review and evaluate work products, methods, and procedures.
  • Participate in the selection, train, motivate, and evaluate assigned personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement disciplinary and termination procedures.
  • Plan and manage the installation of new organization-wide systems and applications; assist operating departments in planning and managing the installation of new systems and applications.
  • Prioritize and allocate available resources; review and evaluates software, hardware, and service delivery, make recommendations for improvement, and ensures maximum effective service provision.
  • Perform departmental and organization-wide systems analysis and recommends appropriate solutions for office automation, data processing, communications, and other electronic information systems.
  • Implement adopted information technology plans, policies, and standards, including a sound security policy and security measures.
  • Manage the operation and maintenance of the Health West WAN (Wide Area Network) and LAN (Local Area Network).
  • Arrange for the acquisition of computer software and hardware.
  • Implement ongoing org-wide office automation training and prepare user guides; provide software classes as needed, including training on MS Outlook, Excel, Word, PowerPoint, etc.
  • Monitor work to ensure funds and staff time are used effectively and efficiently; analyze workflow, priorities, staffing levels, and makes adjustment when required.
  • Control the computer systems budgets and expenditures.
  • Provide high-quality internal customer service and performs technical support, installation, maintenance, and repair of computers and other information systems equipment.
  • Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of information technology; research emerging products and enhancement and their applicability to the needs of Health West.
  • Assist in the implementation of information and telecommunication systems in accordance with Health West policies and procedures, and laws pertaining to privacy and system security.
  • Manage disaster recovery plans and procedures.
  • Act as a liaison or project manager with contracting agencies.
  • May perform some or all essential job functions at or for agencies that contract with Health West for Information Technology services.
  • Perform other duties as assigned.


Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

  • Equivalent to graduation from an accredited four-year college or university with major coursework in computer science, Management Information Technology, or a related field, and five (5) years of experience in the development and administration of computer systems, telecommunication systems, and local area networks, including supervisory experience.


Knowledge of:

  • Administrative principles and practices, including goal setting, program development, implementation and evaluation, project management, and supervision of staff, either directly or through subordinate levels of supervision.
  • Principles and practices of budget administration.
  • Principles and practices of employee supervision, including work planning, assignment, review, and evaluation and training of staff in work procedures.
  • Information technology systems, database management, policies, and procedures including computer networks, mini-computers, telecommunications, copiers, and other electronic office automation systems.
  • Operating systems such as Windows Enterprise and Server editions, DOS, Mac OS, and Unix operating systems, local and wide area communication networks.
  • Operating principles and practices of desktop and server hardware and software related to the establishment and maintenance of internal and external networks.
  • Principles and practices of application development methodologies and programming languages.
  • Terminology, methods, techniques, and practices of the operation and maintenance of network and personal computer hardware and software, including word processing, spreadsheet, database, and graphics applications.
  • Principles and practices of contract administration and evaluation.
  • Organization and management practices as applied to the development, analysis and evaluation of information technology programs, policies, and operational needs.
  • Occupational hazards and standard safety practices necessary in computer operations.
  • Techniques for effectively representing Health West in contacts with governmental agencies, community groups, various business, professional, educational, and regulatory organizations, and with property owners, developers, contractors, and the public.
  • Techniques for communicating effectively with the public, vendors, contractors, and Health West staff, in person and over the telephone.
  • Techniques for providing a high level of customer service to the public and Health West staff, in person and over the telephone.
  • Safe work practices.

Skill in:

  • Advising on the acquisition, design, and construction of computer systems and other related equipment.
  • Analyzing findings, making recommendations, and preparing reports; maintaining organized and detailed records, organizing work, coordinating projects; setting priorities, objectives, policies, and procedures, meeting critical deadlines, and following up on assignments with minimum direction.
  • Managing and monitoring complex projects, on time and within budget.
  • Managing and coordinating the work of technical personnel.
  • Selecting, supervising, training, and evaluating staff.
  • Preparing clear and concise reports, correspondence, policies, procedures, and other written materials.
  • Presenting technical information orally and in writing in a non-technical way for employees, community groups, and decision-makers.
  • Interpreting, explaining, and ensuring compliance with Health West policies and procedures.
  • Analyzing and presenting recommendations to Health West management on vendor products and services.
  • Administering budgets.
  • The ability to effectively communicate in person, over the phone, and in writing.
  • Establishing and maintaining effective working relationships with those contacted in the course of the work.
  • Operating, installing, maintaining, configuring, and troubleshooting a variety of highly technical computer equipment and peripherals.
  • Operating a motor vehicle safely.

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