Retail Systems Administrative Assistant

Dutch Bros
Full Time
Remote
$22.81 - $26.44 an hour
Posted 2 days ago
Job description
It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. Being part of the Dutch Family You are adaptable, a servant leader, and community-minded. You view yourself as an unfinished product on the constant pursuit of personal and professional development. We rely on our people to uphold our core values of speed, quality, and service to protect our culture and ensure our growth remains limitless!
Dutch Bros mission statement We are a fun-loving, mind-blowing company that makes a massive difference one cup at a time.
Who we are Dutch Bros puts people first in everything we do. Joining our team gives you the opportunity to build a compelling future while making a massive difference in the lives of our customers and communities. We love people and we love OUR people! Here’s what we offer Here at Dutch Bros, we want our employees to feel valued, and we recognize there's more to value than a salary. The following benefits and perks were hand-picked to cater to our diverse employee base:
  • Medical/Dental/Vision/Short Term Disability/Life insurances
  • Paid Sick Days
  • 401(k) plan with employer match after one year of employment
  • Education Benefit Program
  • Vacation/Floating Holidays/Paid Time Off
  • Paid Parental Leave
  • Flexible Schedule
  • Paid Volunteer Days
  • Various employee discounts
  • Office perks, such as hi-lo desks, snacks provided daily, casual dress code, and an in-house coffee bar with a dedicated Broista
Position Overview This entry-level position provides administrative support for the Retail Systems team. The Retail Systems Administrative Assistant serves as the point-person for a variety of different tasks and projects serving the Standards, Innovations, and Technology teams. Key Result Areas Draft, edit, and maintain process documentation and manage files for all field positions, as requested:
  • Update field process documentation (Playbooks, Position Manuals, Manifesto, etc.), as requested and instructed
  • Perform manual tasks to keep shared files organized and current
  • Create instructional documentation, from a template, for a given process
  • Perform documentation audits, reading carefully and noting any questions or inaccuracies
Collect, collate, and process data to inform business decisions:
  • Serve as a resource to the Retail Systems team regarding what data is tracked in which systems
  • Export data, on request; occasional travel to collect data from shops outside the Grants Pass area
  • Perform manual and/or formula-driven transformations to make data usable
  • Maintain any custom resources needed by the Retail Systems team
Maintain timely and accurate communication between HQ and field employees regarding active projects and systems in the Retail Systems Department:
  • Maintain records of active and upcoming field tests
  • Communicate with trial participants
  • Coordinate product launches and standards changes with stakeholders
  • Monitor trial feedback (requested vs. received) and issue reminders, as needed
  • Occasionally travel to observe shop operations and collect data, as it relates to active field tests
  • Attend project meetings and take notes in established platforms
  • Field incoming communication related to tech tools; respond using established templates
Job Qualifications
  • High school diploma or GED
  • 2 years general office experience
  • Strong written and verbal communication skills; able to vary tone and language choice to fit the audience
  • Strong general computing skills (Google Apps skills strongly preferred)
  • Ability to maintain detailed records of work in progress and completed work
  • Ability to supplement software knowledge independently by using help forums and tutorials
Competencies
  • Adaptable
  • Budgetary Responsibility
  • Collaborative
  • Communication
  • Effective Prioritization
  • Initiative
Physical Requirements
  • Occasional lifting up to ten lbs.
  • Must be able to work in a climate-controlled office environment
  • Vision must be good, or corrected to normal, to perform normal job duties
  • Hearing must be good, or corrected to normal, to have the ability to understand information to perform job duties
  • Ability to read and write in English in order to process paperwork and follow up on any actions necessary
  • Sitting for extended periods of time
  • Manual dexterity needed for keyboarding and other repetitive tasks
*This position is eligible for remote work within any state Dutch Bros currently resides in* Compensation: $22.81 - $26.44 If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!

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