Medical Call Center

Lakeland Regional Health
Full Time
Lakeland, FL
Posted 14 days ago
Job description
Position Information

Work Type: Active - Benefit Eligible and Accrues Time Off
Exempt: No

Work Schedule: M-F with Rotating Weekends/Holidays
Work Hours per Biweekly Pay Period: 80

Shift Time: First and Second Shifts available/ 6:00 am - 2:30 pm and 2:00 pm - 10:30 pm

Position Summary

The Medical Call Center Agent is responsible to the Call Center Manager. This position is responsible for answering and processing calls for physicians and staff, taking and delivering messages, make announcements over the public address system and paging staff as needed. Maintain on call schedules and deliver consultation requests to both physicians and their representatives. Provide backup coverage for the other operators. Perform other duties as assigned.

Position Details
Standard Work Duties: Medical Call Center Agent
  • Provides exceptional customer service by answering calls with speed and courtesy. Completes call in an efficient manner.
  • Ensures that messages are clear, complete, accurate, and delivered in a timely and prompt manner.
  • Ensures that call changes are loaded promptly.
  • Responds to and announce STAT and Emergency calls and situations with speed and accuracy.
  • Responds to adverse customer situations in a calm and professional manner.
  • Immediately notifies department leadership of any equipment malfunctions, procedural violations or personnel issues.
  • Collaborates and communicates effectively with all team members.
  • Actively participates in team development, achieving dashboards, and in accomplishing department goals and objectives.
  • Provides relief coverage for PBX side.
  • Performs other duties as assigned.

Qualifications & Experience
  • High School or Equivalent

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